Information

This article was written on 28 Dec 2014, and is filed under Services.

Alpine Booking Service Features

  • Built for member-owned accommodation, especially ski lodges.
  • Manage members and non-members with separate rules and conditions.
  • Redirects to Mobile/Tablet version for making bookings on phones and tablets.
  • Payment gateways built in makes it easy and cost-effective to take credit card bookings. Paypal and eWay both supported.
  • Many features make it easy and flexible to manage bookings and payments.

  • Drag-and-drop bookings into rooms or beds to allocate or change rooms.
  • No need for a separate database of members, member data is integrated in the booking service.
  • Tariffs can change e.g. midweek.
  • You define season dates and tariffs within each season.
  • Open bookings to members and the public on different pre-set dates for each season -or-
  • Priority period for members to book, followed by your ballot or other allocation.
  • Restrict bookings to certain seasons or none, depending on class of member.
  • Require weekend bookings take both nights, more complex restrictions also possible.
  • Optionally set deposit amount to confirm booking. Payment required in full a set number of days before booking.
  • Require payment either a set number of days after the booking is made, or prior to start date. Reminder email sent.
  • Easy to use display for your customers to use, showing availability and making it easy to select rooms and dates.
  • Administrator can modify bookings without reentry of data – change dates, rooms/beds, people, price.
  • Optional surcharge for credit card payments.
  • Optionally require members to pay outstanding balance in full in order to confirm booking online (solves problem of non-paid annual subs).
  • Charge a flat rate per person, or per room, or more per person depending on empty beds in room.
  • If non-members are allowed to make bookings, they don’t see member rates.
  • Members see information about other members’ bookings.
  • Block out dates when the whole lodge is unavailable, members see the reason.
  • Indicate dates when bookings are available but special circumstances apply (e.g. “noisy kids week”)
  • Bookings on waiting list are shown when there is a cancellation.
  • Car park spaces can be booked.
  • Maximum number of adults in lodge enforced (so you meet health and safety regs).
  • Multiple lodges display on the one screen (if you have more than one…)
  • On-sell optional extras with each booking, e.g. WiFi or cot rental.
  • Automated issue of credit to member on booking cancellation, you set the criteria.
  • Book by room or by bed or a combination.
  • Fewer phone calls for you to answer – let your bookings take care of themselves.
  • Full transaction record for members and for you – invoices, credits, receipts and refunds.
  • Automated emails on new booking or cancellation (to member and to booking officer) and reminders before booking commences, when payment is overdue and follow up email after booking.
  • Emails to members include recent transactions and balance. Booking emails link directly to payment page.
  • Selective bulk email to members and guests. Retains each email sent for edit and re-use.
  • Audit trail of all emails sent including those generated automatically during booking processes.
  • Annual subscription invoicing, multiple member classes catered for.
  • Download booking data for analysis – a variety of report formats are available in spreadsheet format.
  • Quick on-screen reports on daily arrivals/departures and daily room occupancy, perfect for showing on your noticeboard.
  • Four levels of administrative access, e.g. committee can view reports, membership can update member details, lodge manager can make and change bookings, administrator sets rates, booking rules etc.
  • Download member data e.g. for mail-merge purposes
  • Lodges that take bookings from the public are combined on an availability website by resort.
  • Voucher system for pre-purchase of discount accommodation by members

Links

System Summary

Customer feedback

Clubs using the service

Make a booking on our demonstration service

Public booking finder

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